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Logistics service quality

Text: [Big] [middle][small] Release date: 2014-1-2  Views: 376

Logistics market development process

Shanghai logistics company held by setting the customer complaint, customer forums, understand customer needs and potential needs of logistics service reality, consult the customer need what additional services. Hope to receive services provided by which there is no order delivery ways, methods, whether to need to be further improved, which logistics service to the customer the most need. Now can you accept the order of speed, have been willing to pay more in order to get higher levels of service fees, once the development of a logistics service decision, it should be as a result of the logistics service market research and development of logistics services has approval into the logistics services such as the content of the feed, forming a formal quality files, as the basis of logistics service design.

Logistics service design process

Its task is according to the logistics service in the feed content and specification requirements, specifications, service management and service quality control, the design characteristics of the logistics services provide logistics services. Content, requirements and acceptance criteria, and combined with the specific sad case of logistics service jobs. Set don't post service responsibilities, work conditions, service procedures, service content and quality requirements.

Logistics service process

Refers to the logistics service from a service provider to the service consumer processes, generally can be divided into purchase, transportation, loading and unloading, torsional transport, storage, inventory, order processing, order picking, replenishment, shipping, transportation and delivery, etc. In the process of logistics services, enterprises should strictly according to the logistics service specification, logistics services provide specification and operates logistics service quality control specification. Take the administrative, economic, education and other means to ensure the implementation of all kinds of specifications. At the same time, through the logistics enterprise itself and the customer evaluation, the process of logistics services provide timely found the problem, analysis the reason, take measures to correct and make the logistics service process is under control.

Logistics service performance analysis and improvement

Process of data collection and analysis of quality of service level. The operation factors is mainly through to the logistics service all the operations seeking to improve logistics service quality to provide the most opportunity, put forward Suggestions for improvement, raise the level of logistics service quality.